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Parker Technology Blog

How Authentic Concern Drives “Good Business”

Delivering a great customer experience is hard. After all, parking guests’ expectations are set by such world-class brands as Disney, Hilton Hotels, or Chick-fil-A. However, an oft-overlooked key ingredient for a quality customer experience is Authentic Concern.

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Six City of Columbia Garages Now Online

Our service is now live at six City of Columbia parking facilities, for a total of 30 entry and exit lanes. When their parking guests and visitors need help, our professional customer service representatives answer the call to guide them through a successful transaction. “Partnering with Parker Technology has been invaluable to the early success […]

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Why Parker Technology?

We realized, very quickly, that when someone pushed the help button, it was more likely because they were confused, and we could help them. That’s why Parker exists today. It’s our job to help people get out of garages.

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How Penn State Revolutionized Their Operations

The university implemented our flexible customer service solution. Our software puts a dashboard with facility information at customer service representatives’ fingertips, for efficient call resolution. During the week, Penn State’s parking administration office uses the platform to handle help calls. On weekends, nights and holidays, calls are seamlessly redirected to the Parker call center, where Parker’s highly-trained CSRs answer calls using the same platform.

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How Stressed Are Your Employees?

Stop guessing, start asking. Nearly seven in ten employees indicated that the COVID-19 crisis is the most stressful time of their professional career, according to a survey published by healthcare provider, Ginger. You likely already know that your employees are stressed. But, you might not be sure what steps you should take next. A good […]

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Our Method for Excellent Customer Service

At Parker, we pride ourselves on our ability to provide high-quality customer service to parking patrons, on behalf of our customers. Rigorous training and quality assurance programs ensure that our CSRs get the know-how they need to resolve every call with efficiency and professionalism.

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Working From Home During COVID-19

[Working from home] didn’t really affect me at all. I had the Parker software, so everything I needed was right there at my fingertips. They still got great customer service as they would, if I was [in the office].

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