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Parker Technology Blog

Helping Customers in Real-Time: Why It’s Important

Focusing on customer experience is a top priority for businesses large and small across industry and service sectors. How come? In today’s world of instant gratification and digital dominance, companies that care about their customers stand out. The customer experience begins even before people enter your facility or walk into your store. For drivers, it starts when they park. And that’s where Parker Technology comes in.

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New Text-to-Pay Feature Functionality

Paying for parking just got easier and more convenient than ever with the launch of our new Text-to-Pay feature.This is the second of numerous innovations scheduled to be released this year from our recently deployed software platform, Delta.

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5Q with Tammy Baker

Five Questions with Tammy Baker

Tammy Baker is a large part of what makes Parker so special. She sees the world in a unique way, challenging the rest of us to think deeply and live with conviction. Customers adore her and our team wouldn’t be the same without her. She is known for wearing fun heels every day, telling funny stories and communicating clearly. Her weakness: Bib & Tucker on the rocks and a Vegas craps table.

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Flexibility is Our Middle Name

Let’s face it, every garage is complicated, and we have no doubt your garage is unique. The fact is, we work with hundreds of different facilities, each of which manages garages differently. With our flexible solution, which includes the intercom / PARCS equipment and software platform needed to enable our call center service, there are a variety of configurations we can tailor to fit your needs.

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Our CX Magic Behind-the-Scenes

In addition to the external-facing new features we’ve added to our Platform over the past few months, we are also continually improving and enhancing our software feature functionality internally. These capabilities will help our CSRs be more efficient and provide you (our beloved customers) with visibility into the value we bring each day/week/month.

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We Do More than Help Frazzled Customers

Parker Technology does more than help frazzled customers. Companies using our solution also experience revenue increases and better data insights. Really, everyone benefits. Let’s break down some of the perks.

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Jim Leida

Five Questions with Jim Leida

Jim Leida hails from Philly (go Eagles!), but is currently based in California, as our charismatic West Coast Sales Rep. Read on for his answers to our five questions.

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Huge KUDOS to our newly promoted COO!

It is with great pleasure today that we announce the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer of Parker Technology.

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Five Ways to Make the Most of Customer Reviews

Whether you manage a parking garage, online store, or really any type of business or service involving customers, managing customer reviews is not only prudent, but also essential. Customer reviews provide a window into a company’s service and commitment, or lack thereof, to its customers. Reviews are one of the first tools potential customers will […]

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