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Parker Technology Blog

What Happens When You Don’t Answer the Call?

92% of customers have been found to abandon a brand or service after only 2–3 bad experiences. The key to retaining customers and building brand loyalty is superior customer service. If you don’t have the staff available to attend your garage 24/7, it’s essential to have a backup plan, such as an automated system that offers live assistance at the push of the button for those times when a staff member can’t always be there in person to help.

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La'Nesha Miller

Five Questions with La’Nesha Miller

La’Nesha Miller has been with Parker for years, and has continued to work her way up and do great things! We couldn’t imagine our call center without her. La’Nesha is dedicated to the people at Parker, always looking for ways to encourage the team, acknowledge work anniversaries and birthdays, and lift up her teammates with inspirational messages and tips for growing. She is truly a relational leader, and is dedicated, compassionate and the epitome of empathy and kindness. Fun Fact: La’Nesha represents our brand so well, you’ll see her lovely face on demo calls, in videos, cut sheets, LinkedIn and many other places. You hardly ever see her without a smile!

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Aligning Priorities with Operations for a Consistent Customer Experience

Once you’ve come up with the criteria for your quality program and start implementation, the next steps are to ensure that priorities are in alignment with your operations. When needs are being met, and everything is in alignment, you will continually provide an excellent customer experience.

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Doing More with Less Doesn’t Have to Affect Your Customers’ Experience

At Parker Technology, we believe that a quality program is the key to providing excellent customer service—and you don’t need to have a lot to succeed. Good customer service and experiences are about quality, not quantity. No matter the size of your business, you can meet your customer’s needs and perform at a high level by ensuring your team focuses on the right priorities and goals.

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Ryan Givens

Five Questions with Ryan Givens

Ryan Givens is the newest edition to our sales team, but he’s certainly not new to parking! He comes to us with over 12 years in this industry, with an operations and university parking background. He is also the only proud employee with a CAPP certification. Funny story, Ryan actually used to be our customer while at Penn State University – that’s how we met him and first started to build a relationship. We’re thrilled to have flipped him from customer to employee! Ryan is known for his follow-through, integrity and love of the Indianapolis Colts.

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Core Values: Business Impact (Part 2)

Implementing core values into your company’s everyday operations is critical to supporting the vision and mission of its leaders. By working a set of principles and beliefs into what you do, you can more effectively shape a healthy, inspiring, and hard-working company culture. And by boosting the mood and efficiency of the internal environment, you will naturally boost the success externally. If your employees are happy, your customers will be as well.

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Parker Technology's Core Values

Core Values: How to Embody Them (Part 1)

At Parker Technology, we not only take pride in our work and delivering a quality product to our customers, but we also take pride in our team. We believe in creating a positive work environment to empower our employees to do great things. By setting core values and using them to guide us in everything we do, our team is motivated and inspired to show up each and every day, providing the best service possible to our customers.

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Call Recording - Remove Your Card

Simple, Quick Solutions for Customers

When you’re in a hurry or simply trying to go about your day, the last thing you want is to find yourself stuck in a parking garage. With automated parking facilities, we assume that our entry and departure will be a breeze. Still, even with the simplest of technology, things can go wrong. And typically, the issue isn’t the problem itself, but how fast and efficiently it’s dealt with. No one wants to sit there waiting for help to come while they try repeatedly to get the equipment to work.

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Botlleworks - Parker Technology + TIBA two-way video

Our Solution is Designed with Your Equipment in Mind

Whether we want to admit it or not, people still need people. Automated parking facilities are great until something goes wrong. Sometimes equipment malfunctions or a driver gets confused by how to use it. Whatever the case, no one wants to get stuck waiting for help to arrive. With Parker Technology, we give people exactly what they want and need – an efficient automated parking solution with customer service help at the push of a button. Our virtual ambassadors provide on-demand service so drivers can quickly pay and get on their way.

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