We use a constant flow of information to supply our feedback loops. We take information from our team to make our environment better, from our vendors to make our supply chain better and from our clients to make our offering better. Today I would like to dive into the client feedback loop and make sure you know how important it is and what we do with the information.
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Parker Technology today announced a new dealer partnership with Associated Time Instruments, out of Dallas, TX. The relationship will involve collaborative sales and marketing efforts to incorporate Parker’s customer service offering as a value-added differentiator to Associated Time’s parking installation projects. “We are thrilled to partner with Parker Technology. The addition of their two-way video […]
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As the new Call Center Manager here at Parker Technology, Lynda provides leadership in our 24/7 customer service center. She manages operational performance and quality of service in order to achieve the level of customer service promised and the most effective operations possible. She provides direction and coaching to each call center supervisor, setting a standard of excellence that trickles down to the rest of the team. In addition, Lynda creates and maintains a supportive, yet challenging atmosphere among the team.
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“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”
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I can empathize with garage managers, having been one myself. I began in parking, 20 years ago, as an Operations Manager and steadily worked my way up the ranks to VP of Operations, overseeing more than 50 facilities and several hundred employees. I’ve experienced virtually every type of parking there is. Thus, I understand how a manager gets stretched and pulled in all directions. It’s a demanding job.
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One of the most profound moments in my professional career hit me like a brick wall when I was shopping by myself in Target. No one to lead, I wasn’t standing in the middle of a crazy flurry directing traffic or calming tension, as was common in my job. Rather, I was simply shopping and being intentional about smiling, which is all it took! That one trip finally helped me see what people had been trying to tell me for over 20 years – that energy IS a boomerang and the consistent energy you feel in others is a reflection of the energy they see in you. Period, the end, no ifs, ands or buts about it.
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I spend a lot of time thinking (and worrying) about ways to build and maintain a great culture at Parker Technology. As I sought my next “hook” to launch this LI article, I was fortunate enough to catch a vignette on NPR by Anya Kamenetz, Cory Turner and Chloee Weiner, entitled “Kindness Can Be Taught. Here’s How.” The story explored research about how to raise awesome children; however, as I listened and then later read the story online, I became positively “giddy!”
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Penn State is a loyal Parker Technology customer. Watch the above video to learn more about why they chose to work with us and how outsourcing intercom “help” calls to the Parker 24/7 Call Center has impacted their business operations. The voice over was done by Roy DeMayo, Director of Transportation Services at Penn State, and Ryan Givens, Associate Director of Transportation Services at Penn State.
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We just went “live” with our second garage at UT Health San Antonio – the Medical Arts & Research Center (MARC) garage. Last year, in mid-October, the Mays Cancer Clinic came online. Last week, the MARC garage came online. Mitchell Time, out of Austin, TX, installed our hardware (2 audio-only and 6 two-way video intercoms) on the existing Amano PARCS […]
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The other day I was on a train with my family, and as the next group of passengers embarked, I nudged my teenage son to move so that a kind woman, “much older” than him, could take a seat. The woman smiled and shared that she had just recently encouraged her daughter to do the same thing. With an exasperated expression, she shared that in that moment, her daughter failed to comply and said “Why? I’m never going to see them again.” Interesting. It took 24 hours before I could connect the dots. Then it hit me.
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